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Head of Client Management | Remote

The Opportunity:

The Head of Client Management will report to the GM of Archive Communities. They will own partner relationships, account strategy and helping us scale to 50, 100 and 500+ partners.

About Archive. 

Archive is a technology company that builds digital community marketing infrastructure and automation for e-commerce merchants. Businesses of every size—from new startups to household brands—use our software to harness the content and creativity from their communities and make their digital marketing more cost-effective. 
 

We currently have two products:

1. Archive App is the only Shopify App that automatically detects & saves Instagram posts, stories, and reels your brand gets tagged in. 

2. Archive Communities is a service that builds & scales nano-influencer communities for consumer brands. 
 

Archive is building a world-class team led by successful serial-entrepreneurs with Stanford computer science backgrounds. Archive has raised over $12M from Tiger Global, Stripe, Human Capital, Battery Ventures, Lux Capital, Anti Fund and over 50+ founders & executives at companies like Attentive, Brex, and Ramp. 

The Opportunity:

 

The Head of Client Management will report to the GM of Archive Communities. They will own partner relationships, account strategy and helping us scale to 50, 100 and 500+ partners.

What We’re Looking For:​

  • 3+ years experience in Influencer Marketing or - ideally at an agency. 

  • 5+ years escalating experience in Account Management - an excellent account manager. 

  • 2+ years management experience. 

  • Excellent writing and verbal skills. 

  • Process driven and excellent at writing documentation. 

  • Strong Project Management Skills. 

  • Naturally curious, gritty and have a growth mindset. 


Candidate Responsibilities will Include:

  • Report to GM of Archive Communities.

  • Own partner relationships & strategy including maintenance and growth over time.

  • Oversee day to day execution of Account Managers and ensure a world-class partner experience across onboarding, communications, meetings and reporting.

  • Identify opportunities to improve our service, level-up processes and ensure partner goals are reached — and then collaborate cross-functionally to lead, delegate and execute projects to build improvements from scratch.

  • Collect and track product feedback, concerns, etc. from our partners and collaborate with our product, design and engineering teams to shape the product/service roadmap.

  • Help develop a world class training program for Account Managers.

Compensation

Compensation will be competitive for an exceptional candidate.

Contact

If interested and qualified for this role, please reach out to anish@bringruckus.com