Head of Lifecycle Marketing | Remote

Our mission is to help people live happy, successful lives.

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The Opportunity.

Reporting to the Chief Growth Officer, you’ll own the entire customer lifecycle from initial interest to reacquisition and deliver against CLTV goals. To start you’ll focus on orchestrating email, SMS, sales/support, and on-site to start and later layer in in-app, ads, and other channels as Thriveworks scales.

 

As the company evolves their product portfolio, this role will provide strategic direction on Thriveworks approach to personalization and segmentation at scale. This role will also partner closely with Product and the Sales & Support teams on ways to improve the customers’ experience.

Why Thriveworks? 

Thriveworks is changing the world through counseling. They are growing rapidly by making mental healthcare (counseling and medication management) more accessible and affordable. With over 240 locations across 38 states, Thriveworks has quickly become one of the largest in-person mental health counseling companies in the US.

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What You'll Do.

  • Develop and evolve Thriveworks’ cross-channel customer lifecycle strategy; deliver on a roadmap that increases customer retention, lifetime value, and satisfaction

  • Partner with Growth, Sales, Support, and Product to deliver fully orchestrated experiences across on-site, ads, email, in-app, SMS, and sales/support channels

  • Evangelize a culture of testing and optimization, develop our testing strategy, and share best practices

  • Evolve our lifecycle tech stack to deliver world-class and cost-effective customer experiences

  • Act as a key advisor or project lead on new cross-functional customer initiatives ranging from product launches, to launching new channels, to evolving Thriveworks’ client experience

  • Build and lead a team of CRM and lifecycle marketers, acting as a player-coach while thoughtfully scaling the team to support Thriveworks’ growth goals

What we're looking for.

  • A Customer Lifecycle leader with a minimum of 7+ years experience in retention marketing, customer marketing, lifecycle or CRM space, ideally in businesses at $100mm+ scale.

  • Naturally analytical with ability to translate data into actionable insights & strategies (experience with a BI tool like Tableau/Looker strongly preferred)

  • Experience working with Product and Engineering teams to conceptualize, execute, and measure impact of features to improve the customer experience and drive customer growth (upsell, retention)

  • Results oriented with the ability to move quickly and easily between high level strategy and rolling-up-sleeves to get it done

  • An experienced people manager/team lead, known for bringing out the very best in your team

  • High-growth experience is a must

About You.

 

  • You’re passionate about mental healthcare and driving real results for real people; you can empathize with the humans behind the numbers

  • You balance openness and warmth with a sense of urgency and thrive in a fast-paced environment

  • People enjoy working with you because you find opportunities to win together

  • Ownership and accountability are part of who you are; these are how we all make sure we’re focused on the highest-leverage opportunities and are driving effective change

  • You love data and using it to better model complex systems

  • You embrace Agile philosophy; you operate by testing, learning, and iterating

Compensation

Compensation will be competitive for an exceptional candidate.

Contact

If interested and qualified for this role, please reach out to anish@bringruckus.com

Key Growth Team Leaders.

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Michael Palladino
Head of Paid Acquisition


Previously led Customer Acquisition at both Talkspace
and Teachable

11 years of experience in Paid Acquisition

Matt Perlein

Matt Perlein
Chief Growth Officer

Went from Analyst to CEO of a leading DTC company, Freshpair, in 9 years
 
Led a team of 60 at Nuts.com

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Brian Shumway
Head of SEO


Previously led SEO at Noom, Indeed, Toptal, CreditCards.com
 and others

8 years of experience leading Paid Search strategies

 

More Growth Opportunities At Thriveworks